Return & Refund Policy

At SalicropSalt, we want you to be happy with your purchase. If there is an issue with your order, please contact us and we will do our best to help.

Returns

You may request a return if:

• The item is unused and in its original packaging
  
• The item arrived damaged, faulty, or incorrect
  
• You contact us within 7 days of receiving your order
  

Please email Salicropsalt@gmail.com with your order number and photos of the issue (if applicable).

For hygiene and safety reasons, we cannot accept returns for:

• Opened or used products
  
• Custom or personalised items
  
• Sale items or clearance products
  
• Products marked as non-returnable
  

Refunds

Once we receive and inspect the returned item, we will let you know if your refund has been approved.

Approved refunds are returned to your original payment method within 5–10 working days.

Shipping costs are non-refundable unless the item was faulty, damaged, or sent incorrectly.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please place a new order.

Order Cancellations

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.

Your Rights

Nothing in this policy limits your rights under New Zealand consumer laws, including the Consumer Guarantees Act 1993.

Contact Us

Email: Salicropsalt@gmail.com

Phone: +64 22 237 6240